This error can occur for one of the following reasons:

• The update was never installed.
• The update is installed, but some packages aren't applied to the registry.

To locate the installation packages in the system, search for the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages

To investigate the cause further, examine the CBS.log file (C:\windows\logs\CBS). For more information about how to collect the CBS.log file, see Fix Windows Update corruptions and installation failures. Search for output that resembles the following example:

Info CBS Store corruption, manifest missing for package: Package_123_for_KB3192392~31bf3856ad364e35~amd64~~6.3.1.4

Error CBS Failed to resolve package 'Package_123_for_KB3192392~31bf3856ad364e35~amd64~~6.3.1.4' [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Info CBS Mark store corruption flag because of package: Package_123_for_KB3192392~31bf3856ad364e35~amd64~~6.3.1.4. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Info CBS Failed to resolve package [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Note

For more information about how to collect more update logs by using the TroubleshootingScript (TSS) tool version 2, see Introduction to TroubleShootingScript toolset (TSS).

This issue occurs because the update that can't be installed requires the manifest of a previous update package.

This issue occurs because the update that can't be installed requires the manifest of a previous update package.

Microsoft guidance: 0x800f0831 (CBS_E_STORE_CORRUPTION) untested here · 0 fixed, 0 not

Error text on Microsoft's page: CBS store is corrupted. Corruption in the Windows Component Store.

Repair the component store by runnning Dism RestoreHealth or manually repair by using the payload from the partially installed component. In an elevated Command Prompt window, run these commands: Dism.exe /Online /Cleanup-Image /Restorehealth Sfc.exe /Scannow Restart the device.

Log how it went

(Enterprise subscription only)

Resolutions: Troubleshoot Windows Update installation Error 0x800F0831 untested here · 0 fixed, 0 not

Important

Before you troubleshoot this issue, back up the operating system disk. For information about this process for virtual machines (VMs), see About Azure Virtual Machine restore.

The appropriate method to fix this issue depends on the type of computer that's affected:

• If the affected computer is an Azure VM, perform an in-place upgrade.
• If the affected computer is a physical computer (or a VM in a non-Azure environment), remove and then reinstall the update.

Resolution for Azure virtual machines: Perform an in-place upgrade

If the affected computer is a VM that's running in Azure, we strongly suggest that you perform an in-place upgrade (IPU) to fix the issue. The in-place upgrade reinstalls the operating system while retaining the VMs current configuration.

For more information, see In-place upgrade for supported VMs running Windows in Azure.

Resolutions for physical computers

For physical computers or non-Azure VMs, follow these steps to obtain a fresh copy of the update, uninstall the update (if it's partially installed), and then reinstall the update.

Step 1: Obtain a fresh copy of the update

1. To make sure that CBS.log contains the latest data, reproduce the issue by trying to install the affected update or feature.

2. Review CBS.log to identify the update or feature package by its KB number.

3. Navigate to Microsoft Update Catalog, and search for the KB number that you identified.

4. For that KB number, select the package that's appropriate for the operating system version and architecture of the affected computer.

5. Download the package to a temporary folder ("temp") on drive C of the affected computer.

6. On the affected computer, open an administrative Command Prompt window, and then run the following commands, in sequence:

   cd \
   cd temp
   expand -F:* <PackageName>.msu C:\temp
   

   Note

   In these commands, <PackageName> represents the file name of the package that you downloaded. The name contains operating system, architecture, and KB information (for example, windows10.0-kb4462937-x64_9e250691ae6d00cdf677707e83435a612c3264ea.msu).

7. Review the expanded contents of the package, and locate the .cab file that matches your operating system version (for example, windows 10.0-KB4462937-x64.cab).

Step 2: Remove the update (if it's necessary)

Follow this step if the update appears to be partly or completely installed on the affected computer.

1. At the command prompt, run the following command:

   Dism /online /remove-package /packagepath:C:\temp\<CabFileName>.cab
   

   Note

   In this command, <CabFileName> represents the name of the .cab file.

2. If you're prompted to, restart the computer.

Step 3: Install the update

1. At the command prompt, run the following command:

   Dism /online /add-package /packagepath:C:\temp\<CabFileName>.cab
   

2. Restart the computer.

3. Try again to install the update or feature.

Log how it went

(Enterprise subscription only)

Resolution: Error 0x800F0831 when installing an update untested here · 0 fixed, 0 not

To fix the issue, use one of the following methods.

Method 1: Repair the component store with DISM commands

To repair the component store using the DISM RestoreHealth command, follow these steps:

1. Open an elevated command prompt and run these commands:

   DISM /ONLINE /CLEANUP-IMAGE /SCANHEALTH
   

   DISM /ONLINE /CLEANUP-IMAGE /CHECKHEALTH
   

   DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH
   

   Sfc /Scannow
   

2. Restart the device.

Method 2: Manually repair with the payload of the partially installed component

1. Go to Microsoft Update Catalog.
2. In the Search box, enter the package ID of the <Missing_Package>.
3. Find the update that applies to your operating system appropriately in the search results, and then select the Download button.
4. In the Microsoft Update Catalog window, select the link of the file to download the update.
5. Select Close after the download process is done. Then, you can find a folder that contains the update package in the location that you specified.
6. Open the folder, and then double-click the update package to install the update.

Log how it went

(Enterprise subscription only)

Export-UpdateLog untested here · 0 fixed, 0 not

Collect the update logs. Zips CBS.log, the DISM log and the Windows Update log. Read only.

Repair-WindowsComponentStore untested here · 0 fixed, 0 not

Repair the Windows component store. Runs DISM ScanHealth, CheckHealth and RestoreHealth, then sfc /scannow.