Matched as: the code as given (hex)
HRESULT breakdown: code: 2072, customer: False, facility: 15, severity: failure (bit 31 set), ntstatus_wrapped: False
Likely causes
This issue affects devices that have one of the following histories:
- The device previously received a Windows 10 feature update that used a custom SetupConfig.ini file.
- Earlier updates or upgrades to the device used language packs or post-upgrade scripts that were manually configured or deployed.
The upgrade failed because of a legacy SetupConfig.ini file that contains hard-coded paths to outdated language packs and scripts. Those language packs and scripts aren't compatible with Windows 11. The path to the legacy file typically is C:\Users\Default\AppData\Local\Microsoft\Windows\WSUS\SetupConfig.ini. The contents of the file resemble the following excerpt:
[SetupConfig]
InstallLangPacks=C:\ProgramData\Temp\Inplaceupgrade\W10_22H2\LP
PostOOBE=C:\ProgramData\Temp\Inplaceupgrade\W10_22H2\Scripts\SetupComplete.cmd
PostRollback=C:\ProgramData\Temp\Inplaceupgrade\W10_22H2\Scripts\ErrorHandler.cmd
DynamicUpdate=Disable
These outdated references cause identity mismatches during the upgrade process. Therefore, the upgrade fails and rolls back.
Things to try
Click a command to select all of it, then copy.
The original article includes a standard notice here: "Important registry alert".
To remove the legacy information, follow these steps:
-
On the affected computer, open File Explorer, and then go to C:\Users\Default\AppData\Local\Microsoft\Windows\WSUS\.
Note
If you can't see the AppData folder, select View > Show, then select Hidden items to view hidden files and folders.
-
Delete the SetupConfig.ini file.
-
Open Registry Editor, and then go to the
HKEY_LOCAL_MACHINE\SYSTEM\Setupsubkey. -
Delete the
UnattendFileregistry entry.
Log how it went
Support articles
Log a case with no specific solution
Source: Error 0x800F0818 - 0x20003 Occurs During Upgrade from Windows 10 to Windows 11 · CC-BY-4.0 (MicrosoftDocs/SupportArticles-docs, repo license verified 2026-10-09) · retrieved 2026-10-09